Open Ticket On Reply

"Open Ticket On Reply" is a practical and user-friendly app developed by Synerity. With this app, you can easily reopen a closed ticket by entering the relevant information in the reply box and clicking "send". The app automatically opens the case for you, which saves time and avoids duplication of effort. Using the app makes it easier to manage support cases in an efficient and organized way, resulting in a smoother support experience for both you and your customers.

Free trial for 21 days, then $5/account/month

App properties

Automatic opening of previously closed tickets automatically: Users can now use the "Open Ticket On Note" app to open a closed ticket by simply adding a note. This feature enables the retrieval of a closed ticket directly from the user's notes and results in an automated opening of the ticket.